Help & support

Delete your Trial Born account

Account deletion is available through Settings → Delete my Trial Born account when account services pass readiness checks. If sign-in or deletion is unavailable, contact trialbornapp@gmail.com. New sign-in requires verified deletion configuration and recorded deletion evidence, but does not depend on live availability of marketing or analytics providers. Session identity and pending account deletion are still checked. An accepted request blocks further account activity, records a deletion tombstone, and queues removal of associated first-party profile/retention records and Supabase, Brevo and PostHog data with retries. Acceptance does not mean every provider has finished. Contact support for completion status.

Deleting your account is separate from cancelling a subscription. Cancel Apple or Google Play subscriptions in that store, and web subscriptions through Manage subscription or your billing email. Account deletion does not automatically cancel billing. Financial and subscription records remain with billing providers where required. Minimal suppression and deletion audit records are retained to prevent unwanted email and reject old sessions. Historical billing records and purchase aliases require retention review; contact support about these records.

After backend acceptance, the app clears only the deleting account’s local journal, key, quiz/profile, trial progress, allowance and temporary exports on the initiating device. Other accounts and the shared signed-out partition remain. Local cleanup retries after interruption. Export important writing first. Deleting from one device cannot erase local writing on other devices or copies saved in other apps.

Web membership help

Contact trialbornapp@gmail.com for account, payment or privacy help. Sign in with the email used for your membership, then use Settings → Restore access / refresh membership. If checkout closes or a payment confirmation appears without access, restore access before purchasing again.

Use Manage subscription in Settings or the management link in your billing email to cancel web renewal. For Apple or Google purchases use the matching store’s subscription settings. Signing out, deleting local data, or requesting account deletion does not cancel a subscription.

Sign-in codes may arrive in spam. Request another code if it expires; do not share it with support. To request deletion of your membership account, email support from the account’s email address.

Purchased Pro, but access is locked?

For web purchases, sign in with the purchasing email and choose Restore access in Settings. For native store purchases, connect to the internet and choose Restore purchases in Settings. Use the same Apple or Google Play account that made the purchase. If payment is pending, allow the store to finish it. Avoid buying a second subscription to fix a restore problem.

For help, include your device model, app version, store used, error message, and purchase support ID if available. Never send passwords, full card details, or private journal exports. You do not need to create an app account.

Cancel, manage, or request a refund

For web subscriptions, use Manage subscription in Settings or the link in your billing email. Contact support for web refund requests. For native store purchases, use the Apple and Google links below. Cancel before the store's renewal deadline. Deleting local data or uninstalling does not cancel billing. Historical lifetime access has no recurring charge, but does not cancel an earlier subscription. Use your store's refund process for refund requests.

Keep your writing safe

Journals stay on this device. There is no cloud recovery or cross-device sync. Export my journal in Settings creates a readable backup file; Import journal backup restores valid entries without replacing entries already present. Keep the file somewhere private. Restore purchases recovers access, not writing.

If you see a storage error, avoid uninstalling or clearing data while troubleshooting. Existing reflections remain available after membership ends. The encryption key is stored locally with the journal; use your device passcode to protect access.

Accounts keep separate local journals. Older writing stays in the shared signed-out journal until you choose to export and import it into an account. No automatic ownership transfer occurs. New installs start empty unless device storage is restored by the operating system; restored partitions remain separated by the original account ID. Restore purchases restores access, not writing or the local free allowance.

Delete data or request a copy

Settings → Delete Local Journal Data erases only the current account’s local journal, key, profile/quiz, trial progress, reminder preferences and temporary export/share files. When signed out, it erases only the shared signed-out partition. Other accounts’ local partitions are preserved. It does not renew the initial free allowance. Export first to keep a readable backup. Deleting an individual reflection retains its trial completion record. Clearing all app storage or uninstalling may remove every local partition; there is no cloud journal recovery. Operating-system backups, where available, may restore older data and local allowance records. Local deletion is separate from full account deletion and subscription cancellation. For purchase or support records held outside your device, contact support.

Sharing, accessibility, and feedback

Choose Share on a result or prompt, then select a destination. Installed apps determine what appears in the native share sheet. You may need to save a card and upload it to TikTok or Instagram. Review the content and audience before posting; your written journal is not automatically included.

For a bug or accessibility issue, send the steps, expected result, actual result, device, and app version. Redact private writing from screenshots. We welcome reports about screen readers, text size, contrast, and navigation. Support is not a crisis service; contact local emergency services for immediate danger.

Your daily trial and reminders

Each archetype has 365 distinct trials. Save reflection keeps a draft; Complete trial records completion. An unfinished trial stays in place across missed days. The next trial opens the day after completion in your local calendar. After 365 completions, the path does not loop. Progress is device-local and included in journal exports.

The badge says Today's trial awaits until completion. Settings lets you save a preferred reminder time or turn reminders off. Email delivery is not connected yet, and no reminders or push notifications are sent.

To share your own writing, open a reflection and choose Share an excerpt. Review or edit the excerpt before choosing a platform. The original journal stays unchanged. You can also save a card and upload it yourself.